Every new lead gets a call from a real person within 60 seconds.
Not in an hour. Not tomorrow. While they're still holding their phone and still ready to book. Our Patient Success Team is trained on your clinic, answers every question, handles every hesitation, and books the first visit straight into your calendar.
The most important number in marketing that almost nobody watches.
Same ads. Same cost. Same leads. What changes how many of them become patients is how fast someone gets in touch. Most businesses call back in 24 to 48 hours, sometimes later. By then, the moment has passed: they've booked somewhere else, or talked themselves out of it.
Every lead has already cost you money. Speed is how you get the most out of it.
when the first call is made within one minute of a lead coming in.
SOURCEVelocify lead response researchMillions of lead records across hundreds of companies · read the studya lead when contacted within an hour, compared with an hour later.
SOURCEHarvard Business Review“The Short Life of Online Sales Leads” · 2,241 U.S. companies · read the studyamong companies that responded at all. We respond in under 60 seconds.
SOURCEHarvard Business ReviewSame study · among companies that responded within 30 days · read the studySomeone in pain doesn't want to talk to a bot.
While the industry rushed to AI receptionists and chatbots, we went the other way. People looking for a chiropractor are usually hurting and want a real answer from a real person. They can tell when they're talking to a machine, and they don't book with one.
A front desk call, done better.
To the patient, it feels just like calling your front desk. Behind it is a team trained on everything about your clinic, with one job: helping this person get the care they're looking for.
Your pricing, your location, your hours, your services and how you like patients to be spoken to.
What to expect, how long it takes, what it costs. Whatever they need to feel sure.
Price, time, doubt. Something most front desks are never trained to handle.
Straight into your calendar, while they're still on the phone.
A front desk juggling phones and check ins usually lets these end the call. Our team is trained to answer them with care, not pressure, which is why more of your leads become booked patients.
Contact made, every time.
The goal is always the same: reach every lead as fast as possible, the right way. When a call doesn't connect, or a lead comes in when your clinic is closed, the follow up starts right away.
Nobody wants a call at 2 a.m. So when a lead comes in outside your clinic's hours, a real person texts them within 60 seconds, starts a real conversation and asks if it's okay to call once your clinic opens.
By the time we call in the morning, they're expecting us.
Your front desk doesn't lift a finger.
Every booking appears automatically in the CRM you already use, or in the custom CRM we set up for your clinic. Your team simply sees the new patient on the calendar. And our job doesn't end at the booking: making sure they actually show up is the next part of the system.
See what happens next: Showed upThree numbers, tracked on every lead.
These numbers also tell us about the campaigns. If contact or booking rates dip, it can point to a lead quality problem, and we tune the campaigns upstream.
Booking is our job, not your front desk's.
From the moment a lead comes in to the moment they're on your calendar, it's handled by our team.
Questions clinic owners ask about the Patient Success Team.
Are these real people, or AI?
Real people. We don't use AI voice agents or automated texts to talk to your leads. The human touch matters most in chiropractic, where people are usually in pain and want a real person to help them.
What happens with leads that come in after hours?
We won't call anyone at 2 a.m. Instead, a real person texts them within 60 seconds, starts a conversation and asks if it's okay to call once your clinic opens. When we call in the morning, they're expecting us. We set what counts as after hours with each clinic.
Does my front desk need to do anything?
No. Bookings appear automatically in the CRM you already use, or in the custom CRM we set up for you. Your team just sees new patients on the calendar.
What if a lead doesn't answer?
The follow up starts right away: an instant text, more call attempts over the following days and email alongside. Anyone who isn't ready yet moves into long term nurture. No lead is ever dropped.
How fast does your clinic call back new leads?
Book a free discovery call and we'll show you what 60 seconds could change.